Frequently Asked Question

Here is a step-by-step procedure for a basic troubleshooting:

1. Inspect the damaged cable. If the cable is visibly damaged or has been bitten by a rat, it may need to be replaced. Look for any cuts or tears in the cable, or any exposed wires.
2. If the cable is damaged, turn off the computer and unplug the monitor from the power source to prevent any electrical shocks.
3. If the power cable is damaged, obtain a replacement power cable that matches the specifications of your monitor. Make sure that the new cable is rated for the same voltage and amperage as the original cable.
4. If the VGA/HDMI cable is damaged, obtain a replacement cable that matches the type of connection on your monitor and computer. For example, if your monitor has a VGA port and your computer has a VGA port, you will need a VGA cable. If your monitor has an HDMI port and your computer has an HDMI port, you will need an HDMI cable.
5. Connect the new cable to the monitor and computer, making sure the connections are secure.
6. Turn on the computer and monitor, and see if the issue has been resolved.
7. If the monitor is still not working, try connecting the monitor to a different computer using the new cable to see if the issue is with the monitor or the computer.
8. If the issue persists, you may need to contact a professional for further assistance or consider replacing the monitor.