The General Inquiries category is intended for non-urgent requests or questions related to IT services, policies, procedures, or general guidance. This includes any IT-related inquiries that do not require immediate technical assistance or troubleshooting.

This topic outlines the support available for physical devices, including computers, printers, and other peripherals.

This topic addresses issues related to network connectivity, performance, and troubleshooting for users and devices on the organization’s network.

This topic focuses on assistance with software applications, including installation, configuration, and troubleshooting.