Frequently Asked Question

You press the power button, and nothing happens. One common laptop problem is a complete failure for the device to turn on, and it can leave you without access to your important files and programs. If the laptop seems like it is dead and does not make any sounds or light up, there are a few possible causes and solutions.

First, make sure your computer is charged. If you believe it has been charged, your AC adapter might have failed. You can test the AC adapter with a voltmeter or test a new adapter. If your AC adapter isn’t to blame, the DC jack may have failed, keeping power from your computer, or the issue is with your motherboard.